Terms & Conditions are as follows..

1. Your tour

Your tour is with Great North Tours Limited. By booking a trip with us, you agree to be bound by these Booking Terms and Conditions and any special conditions that may apply to your trip (which constitutes the entire agreement between you and us).

2. Privacy Policy

Any personal information that we collect about you will be handled in accordance with our Privacy Policy and may be used for any purpose associated with the operation of your tour. In making this booking you consent to this information being passed on to the relevant persons such as our agents, service providers or other suppliers to enable us to operate the trip or, if permitted by any relevant Spam laws, to send you marketing material in relation to our events and special offers. You are responsible for reviewing this Privacy Policy periodically and informing yourself of any changes to this policy

3. Price Quote

Prices quoted are per vehicle in New Zealand Dollars and subject to availability. We reserve the right to amend pricing errors or omissions at any time until your deposit is paid in full.

4. Deposits and Final Payments

To confirm a booking, you will be required to pay a 30% deposit. No accommodation confirmations or arrangements will be made until payment is received. Final payment is due 30 days prior to the tour start date.

Prices are valid for payment by credit card (Visa or Mastercard) or bank deposit. If you are paying by credit card, a 3.5% credit card fee applies, or a $30 NZD bank fee if paying by overseas bank. Fees are in addition to the tour amount due and must be taken into account, along with fees incurred by your own bank. The amount received by Great North Tours must be the correct amount invoiced for in New Zealand dollars. Great North Tours is not responsible for bank fees that have not been taken into account or loss due to exchange rate. Any shortfall of payment due to exchange rates or bank fees is the responsibility of the tour guest or group. Final documents will not be issued until full payment is made and cleared funds are received.

5. Cancellation

Great North Tours reserves the right to make changes to our itineraries or cancel any trip, including a guaranteed trip, at any time prior to departure if something beyond the control of Great North Tours deems it necessary; including natural disasters, political instability, terrorism, weather, cultural conditions or other external events.

If you cancel your booking more than 30 days before your tour commences you’ll be charged the 30% deposit. If you cancel your booking 1-30 days prior to departure, we reserve the right to charge a cancellation fee of 100% of the booking cost.

In the event that we cancel your tour, you can transfer amounts paid to an alternate booking date or receive a refund, unless your booking is cancelled due to a Force Majeure Event.

6. New Zealand Driving Laws

Our drivers and guides are required to take adequate breaks in between driving. The maximum time that a driver can drive in any one day is 13 hours. Once the driver has stopped, they must have no shorter than a 10-hour break. There also must be at least one 24-hour break in 7 days.

7. Travel Insurance

We strongly recommend taking out travel insurance at the time of booking. Your travel insurance should provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.

8. Visas, Passports and Travel Documents

It is your responsibility to ensure that you meet the requirements of immigration and other government authorities by ensuring that you have a valid passport, visa and any permits needed to enter New Zealand. Any losses or expenditures incurred as a result of a failure to meet immigration and government requirements is your responsibility.

9. Change of itinerary

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.While we endeavour to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

10. Authority on tour

Our trips are run by a tour guide. During your tour, all decisions made by our tour guides or activity suppliers in relation to the operational requirements of the tour and in relation to your health and safety will be final. By travelling with Great North Tours, you agree to abide by the authority of the tour guide or optional activity supplier.

Should you fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Tour manager (in their sole discretion), your behaviour is abusive and is causing or is likely to cause danger, distress or material annoyance to others, Great North Tours has the authority to terminate your travel arrangements immediately without any liability on our part or on the part of any third party agencies. You will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals. You must at all times comply with the laws, customs, foreign exchange and drug regulations of New Zealand.

11. Acceptance of risk

You acknowledge that the nature of the trip may be adventurous and participation involves a degree of personal risk. You may be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives.

You acknowledge that you are choosing to travel at a time where you may be exposed to the COVID-19 virus. We will take all reasonable steps to ensure your safety and may require you to follow additional safety protocols on your trip.

12. Feedback / Complaints

The tour guest or group leader agrees to bring any tour related complaints to Great North Tours as soon as possible in order to provide Great North Tours with the opportunity to address such complaint promptly and effectively. The tour guest agrees to inform the Tour manager or their tour advisor at the earliest opportunity. Great North Tours assumes no liability for complaints that are not properly brought to attention with sufficient notice to resolve or attempt to resolve guest complaints. Any complaint made after the completion of a tour must be received in writing to their tour advisor as soon as possible after the tour. The tour guest or group leader acknowledges and agrees that Great North Tours will not accept any liability for claims received after the tour.

13. Accident, Compensation, Commission (ACC)

If you are injured whilst in New Zealand, ACC may be able to help with the cost of the treatment and support you need whilst you’re here. However, it is important to be aware that you cannot sue for personal injury – ACC replaces that right. Furthermore, ACC only covers treatment and rehabilitation costs whilst in New Zealand; it is not a replacement for travel insurance and does not cover illness, disrupted travel plans or emergency travel to get you back home.